IT Support Lead

IT Support Lead
Manchester - On-site 4 days per week
£40,000 - £50,000 - Permanent (experience dependent)

VIQU are partnering with a dynamic and growing marketing agency to recruit an IT Support Lead. This is a fantastic opportunity for an experienced IT professional with strong in-house technical support experience who is looking to take ownership of onsite IT operations and develop towards an IT Manager role over time.

As the IT Support Lead, you will act as the dedicated technical point of contact on site, supporting users up to 3rd line and working closely with the organisation's Managed Service Provider (MSP) to ensure the smooth delivery of IT services. The ideal candidate will have a proactive, forward-thinking mindset, with the ability to identify and implement continuous improvements that enhance IT performance and efficiency across the business.

Key Responsibilities of the IT Support Lead:

• Provide hands-on IT support across the business, covering 1st to 3rd line issues.
• Act as the primary onsite IT contact, managing daily technical operations and user support.
• Liaise with the external MSP for escalations, system maintenance, and project delivery.
• Maintain and improve local IT infrastructure, including networks, Servers, hardware, and user accounts.
• Ensure system uptime, data security, and compliance with company policies.
• Onboard and offboard staff, managing device setup, permissions, and access control.
• Document IT processes, maintain asset registers, and contribute to operational efficiency.
• Recommend and deliver strategic improvements to enhance system performance and business productivity.

Key Requirements of the IT Support Lead:

• Proven experience providing in-house technical support up to 3rd line level.
• Strong knowledge of Microsoft technologies including Windows Server, Active Directory, and Office 365.
• Experience supporting network connectivity, endpoint management, and system security.
• Excellent communication skills with the confidence to engage with both technical and non-technical users.
• Ability to think strategically and suggest practical IT improvements aligned with business needs.
• Proactive, organised, and eager to develop into an IT Manager role within a growing organisation.

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Rees via the VIQU IT website. (see below)

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