Incident Manager

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and resilience of the platform.

Key Responsibilities

• Coordinate resolution and restore normal service operation during technology Incidents and Major Incidents.
• Manage the communication with senior leadership in the event of a Major Incidents
• Provide leadership and expertise to assist with the determination of root cause and solution of incidents.
• 2-4 years of experience with ServiceNOW
• Identify, investigate and prioritize potential issues across Aladdin software and infrastructure.
• Build and publish reports using Power BI
• Drive process and tooling change across the organization to support regulatory change – eg DORA (Digital Operational Resilience Act)

Advantages / Nice to haves

• Experience working in the Technology or Financial services industries.
• Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)
• Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible
• Data analysis skills e.g., Splunk, Grafana, Tableau, MS Excel, Power BI