IT Service Centre Analyst | Up to £28K

IT Service Centre Analyst | Up to £28K | Hybrid (4 Days Office-Based)

I'm supporting a well-established UK business with a large national footprint that’s investing in its IT operations. They’re now looking for an IT Service Centre Analyst to join their growing Service Operations team.

This is a great opportunity for someone with strong 1st line support skills who enjoys solving technical issues, working directly with end users, and contributing to a positive service experience.

What You’ll Be Doing:

• Providing 1st line IT support across incidents, requests, and access issues
• Logging, troubleshooting, and resolving tickets via phone, email, and portal

What They’re Looking For:

• Previous experience in a Service Desk or 1st line support role
• Good knowledge of Windows 10, Office 365, Intune, Exchange
• Strong communication skills and a customer-first approach
• Familiar with ITSM tools and service processes
• ITIL certification is a bonus

Work Setup:

• Hybrid: 4 days in the office – in South Yorkshire
• Full UK driving licence preferred

Salary & Benefits:

• Up to £28,000 per year
• Private Medical Insurance & Dental Cover
• And more

Perfect for someone looking to grow within IT support and make a real impact in a supportive environment.

Interested?

Let’s chat – get in touch today.