Service Delivery manager - Outside IR35/ Permanent

Venn GroupService Manager (DV Cleared) (Intelligence / UKIC) Cheltenham (primary)£550–£650/day | Initial 6-month contract | Outside IR35 or Permanent salary

We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Acting as the main on-site point of contact, you will lead a medium-sized engineering team while ensuring high service standards and driving continuous improvement.

• Day-to-day leadership of a managed service and engineering team

• Ownership of incident, problem, and escalation management

• Engagement with key customer stakeholders and third-party suppliers

• Management of SLAs, KPIs, and customer satisfaction reporting

• Coordination and oversight of releases across test, reference, and production environments

• Driving service improvement, configuration management, and asset management

• Supporting commercial activities and identifying opportunities for service growth

• Demonstrable experience delivering managed services within the public sector

• Strong stakeholder engagement and relationship management skills

• Solid understanding of ITSM frameworks (ITIL / ISO 20000)

• Experience working within a SIAM environment

• Active DV Clearance (essential)

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