Digital and Administrative Coordinator
Job summary
We are seeking a proactive and digitally confident Digital and Administrative Coordinator to support the delivery of digital transformation and administrative projects across Venn PCN. This role is pivotal in promoting the use of NHS digital tools (such as the NHS App), supporting patients and staff in digital adoption, and ensuring the smooth coordination of key initiatives. You will work closely with clinical and non-clinical teams across our 9 practices to enhance patient experience, improve access to services, and contribute to the development of a more digitally inclusive healthcare environment.
Main duties of the job
Key Responsibilities
Digital Coordination
Champion the use of NHS digital tools (e.g., NHS App, online consultations, electronic prescriptions).
Deliver digital support clinics to help patients access and use digital services confidently.
Provide training and guidance to staff and patients on digital platforms.
Identify and support digitally excluded or vulnerable patients, promoting digital inclusion.
Collaborate with patient groups, community organisations, and stakeholders to raise awareness of digital services.
Maintain accurate digital records in line with NHS data protection and information governance standards.
Collect, analyse, and report on data to evaluate the impact of digital initiatives.
Contribute to continuous improvement by identifying opportunities for innovation and efficiency.
Administrative and Project Support
Support the coordination and delivery of PCN-wide projects and service improvement initiatives.
Prepare project documentation, monitor timelines, and track progress against objectives.
Liaise with internal and external stakeholders to ensure effective project delivery.
Conduct audits, gather patient feedback, and contribute to evaluation reports.
Contact patients to book appointments for Venn PCN services and initiatives.
About us
About Us
At Venn PCN, we are committed to delivering accessible, high quality healthcare services to our community. As a primary care network, we serve as a vital link between practices, allied health professionals, and community resources - working together to enhance patient care and improve health outcomes.
We have 9 practices within Venn PCN:
Sutton Manor Surgery
St Ives Close, Wawne Road, Hull, HU7 4PT
CHCP (City Health Care Partnership)
The Quays, 2nd Floor Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SA
East Park Practice, 2nd Floor Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SA
Riverside Medical Centre, The Octagon, Walker Street, Hull, HU3 2RA
CHPL (City Health Practice Limited)
Field View Surgery,840 Beverley Road, Hull, HU6 7HP
Southcoates Medical Centre,225 Newbridge Road, Garden Village, Hull, HU9 2LR
Bransholme South Health Centre, Goodhart Road, Bransholme, Hull, HU7 4DW
The Bridge Group Practice
The Orchard Centre, 210 Orchard Road, Hull, HU6 9BX
Elliott Chappell Health Centre, 215 Hessle Road, Hull, HU3 4BB
Job description
Job responsibilities
Digital Coordination
Champion the use of NHS digital tools (e.g., NHS App, online consultations, electronic prescriptions).
Deliver digital support clinics to help patients access and use digital services confidently.
Provide training and guidance to staff and patients on digital platforms.
Identify and support digitally excluded or vulnerable patients, promoting digital inclusion.
Collaborate with patient groups, community organisations, and stakeholders to raise awareness of digital services.
Maintain accurate digital records in line with NHS data protection and information governance standards.
Collect, analyse, and report on data to evaluate the impact of digital initiatives.
Contribute to continuous improvement by identifying opportunities for innovation and efficiency.
Administrative and Project SupportSupport the coordination and delivery of PCN-wide projects and service improvement initiatives.
Prepare project documentation, monitor timelines, and track progress against objectives.
Liaise with internal and external stakeholders to ensure effective project delivery.
Conduct audits, gather patient feedback, and contribute to evaluation reports.
Contact patients to book appointments for Venn PCN services and initiatives.
Person Specification
Qualifications
- Full Driving License and use of own car
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work independently.
- Experience in an administrative or digital support role.
- Proficiency in Microsoft Office 365 and familiarity with NHS digital systems.
- Understanding of confidentiality, data protection, and NHS values.
- Experience supporting digital transformation
- Previous experience in healthcare or NHS setting.
- Knowledge of NHS digital transformation frameworks (e.g., What Good Looks Like, Digital Front Door).
Experience
- Experience supporting digital transformation
- Previous experience in healthcare or NHS setting.
- Knowledge of NHS digital transformation frameworks (e.g., What Good Looks Like, Digital Front Door).
- Proactive and solution-focused with a can-do attitude.
- Detail-oriented with a high level of accuracy.
- Flexible and adaptable to change in a fast-paced environment.
- A collaborative team player committed to continuous improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Venn PCN
Address
Venn PCN
358 Marfleet Lane
HULL
Yorkshire and the Humber
HU9 5AD
Employer's website
https://vennpcn.nhs.uk/
- Company
- Venn PCN
- Location
- HULL, United Kingdom HU9 5AD
- Employment Type
- Fixed-Term
- Salary
- £24071.00 a year
- Posted
- Company
- Venn PCN
- Location
- HULL, United Kingdom HU9 5AD
- Employment Type
- Fixed-Term
- Salary
- £24071.00 a year
- Posted