Autoline Support Analyst
Autoline Support Analyst (Part-Time, Hybrid)
Autoline Exp is essential to have (update 18/12) either from user or technical support level.
Hybrid role | 3 days per week (Tuesday–Thursday) | Occasional on-site visits – Coventry, UK
Our client is looking for an experienced Autoline Support Analyst to play a key role in supporting and enhancing the Autoline Dealer Management System (DMS) used across the business
This is a part-time, hybrid position, offering the flexibility of remote working for most of the week, with occasional on-site collaboration at Coventry when required.
The Role
As an Autoline Support Analyst, you'll act as a vital link between IT, business users, and third-party suppliers. You'll help ensure the smooth day-to-day operation of the Autoline system, maintain high data quality, and support system users while contributing to wider projects and system improvements.
What You'll Be Doing
- Managing user access and security requests within Autoline, including new starters, changes, and leavers
- Providing second-line technical support, troubleshooting issues and ensuring timely resolution
- Working closely with external suppliers to escalate and track system issues through to completion
- Maintaining accurate records within internal and supplier ticketing systems
- Carrying out key data maintenance activities to support system accuracy and business operations
- Supporting period-end processes across financial modules
- Contributing to project work by sharing system expertise, coordinating communications, and supporting delivery milestones
What We're Looking For
Essential:
- Proven experience in IT support, application support
- Strong problem-solving skills with excellent attention to detail
- Confidence working with data and maintaining system integrity
Desirable:
- Hands-on experience supporting the Autoline Dealer Management System
- Background in automotive retail, dealership, or related environments
- IT certifications such as ITIL, CompTIA, or Microsoft
Skills That Will Help You Succeed
- Clear and confident communication with both technical and non-technical stakeholders
- Ability to juggle multiple priorities in a fast-paced environment
- Strong collaboration skills and a customer-focused mindset
- Familiarity with IT service management tools and ticketing systems
Working Pattern & Location
- Part-time: 3 days per week (Tuesday to Thursday), Contract
- Hybrid: Predominantly remote, with occasional on-site visits for meetings or collaboration
- Location: Coventry (UK)
This role is ideal for someone seeking a flexible, hybrid working arrangement while remaining closely involved in a business-critical IT system within a well-established automotive organisation.