Job Vacancy

IT Service Helpdesk Apprentice

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This is an introductory role for an apprentice to develop core IT knowledge & skills and learn how to apply them in a business environment. The trainee will attend both college and the workplace to undertake training and assignments to successfully complete the apprenticeship.

Role

Service Desk Support: Provide 1st line (and some 2nd line) support for routine hardware and software issues to both office and field-based staff via phone, email, or face-to-face. Escalate unresolved issues promptly to minimise downtime. New Equipment Installation: Install desktops, laptops, and printers to agreed standards. Deliver basic user training to ensure effective use of new equipment. Routine Maintenance: Carry out regular maintenance tasks such as backups and antivirus checks. Record results accurately and follow procedures in line with SOX compliance standards. New Employee Induction Support IT aspects of onboarding by issuing equipment, providing training, and ensuring access to required systems and software. Application Training: Deliver user training on IT applications as directed by the IT Helpdesk Manager, once competent in the relevant systems. General Support Undertake other tasks as needed to support business objectives, always acting in line with company values.

Training

Training to be provided by WD-40 and Milton Keynes College.

A role within the company may be on offer upon successful completion of the apprenticeship.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
MILTON KEYNES COLLEGE
Working Week
Mon - Thur, 8am-4:30pm (45 min for lunch). Friday - 8am-2:30pm (30 min lunch).
Expected Duration
1 Year 9 Months
Positions Available
1
Closing Date
Friday, 22nd August 2025
Start Date
Sunday, 31st August 2025

Desired Skills

  • Customer service skills
  • Effective communicator
  • 2nd EU Language Preferred
  • Organised
  • Time management skills
  • Initiative
  • Problem solver.

Qualifications

  • Maths GCSE, grade 9-4 (Essential)
  • English GCSE, grade 9-4 (Essential)

About the Employer

WD-40 COMPANY LIMITED
WD-40 is a global company best known for its iconic multi-use product that lubricates, protects against rust, and displaces moisture. With a strong values-driven culture, WD-40 emphasizes integrity, continuous improvement, collaboration, and accountability. Employees are empowered to innovate, grow, and make meaningful contributions, which fosters a highly engaged and supportive workplace. The company’s commitment to doing the right thing and creating lasting positive memories makes it not just a trusted brand, but also a great place to work.
Company
WD-40 COMPANY LIMITED
Location
252 Upper Third Street, Milton Keynes, Buckinghamshire, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
Posted
Apply Now
Apply Now
Company
WD-40 COMPANY LIMITED
Location
252 Upper Third Street, Milton Keynes, Buckinghamshire, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
Posted