Senior Yardi Systems Administrator

Our global real estate client is looking for a Senior Yardi Systems Administrator who will be involved in enhancing and upgrading the Yardi platform; it meets business needs and operates efficiently including documenting processes, training needs and supporting Yardi across the business.

In this role, you will be responsible for providing

configuration, development, training and support on the Yardi Platform across

the organisation. This will encompass a suite of Yardi modules covering

Commercial, Residential, Construction and Leasing. There will be engagement

with our currently out-sourced Yardi support on the management of support

tickets. The ideal candidate will have strong attention to detail, excellent

communication and organisational skills, be adaptable, motivated to develop,

and have previous Yardi experience.

Analyse business requirements and processes to decide how they can be implemented or

improved within the Yardi Voyager system. Understand and establish business

requirements onto the Product team backlog for system improvements.

Lead support and configuration of Yardi for the requirements of the organisation. Maintain

security and access framework in the Yardi Platform, including but not limited to user

security, permissions and menus.

Manage the Level 1 support model (currently outsourced), which involves reviewing

escalated tickets and queries that come from the Yardi helpdesk. Oversee internal

helpdesk ticketing system for tasks managed and administered by Yardi Product team.