Servicenow Administrator

Role Description:

A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimizing the ServiceNow platform to ensure smooth operations and alignment with organizational needs. This role involves technical expertise, process improvement, and collaboration with cross-functional teams.

Preferred Requirements:

• ServiceNow System Administrator Certification
• ServiceNow Implementation Specialist Certification
• Experience working with ServiceNow domains

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Primary Responsibilities include:

• Monitor platform health and performance; apply patches and upgrades.
• Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
• Ensure compliance with organisational standards and security policies.
• Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
• Develop workflows, forms, and scripts to automate processes.
• Manage notifications, UI pages, and dashboards
• Create and manage user roles, groups, and ACLs.
• Maintain CMDB health and data integrity.
• Implement ITIL best practices for service management.
• Analyse current processes and propose automation opportunities.
• Support agile development and iterative enhancements.
• Maintain technical documentation and knowledge base.
• Provide training and guidance to end-users and stakeholders.
• Strong knowledge of ServiceNow Core and Platform modules.
• Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.
• Experience with Agile/SCRUM project management methodologies
• Experience with workflow design, integrations, and performance tuning.
• Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
• Exposure to incident/problem/change management and service catalog development.
• Background in troubleshooting and optimising workflows and scripts
• Gather requirements, design, develop, and maintain application integration with any third-party applications
• Design, develop, and maintain custom code for all ServiceNow modules
• Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
• Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• Extra holiday purchase
• Life insurance policy
• Private medical insurance

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.