IT Apprentice

To provide first-line and second-line IT support to staff across multiple sites, assist with the maintenance and development of our network infrastructure, and ensure that all users have the tools and resources they need to work efficiently and securely.

Key Responsibilities

• Provide day-to-day ICT helpdesk support, responding to user requests via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Assist with the installation, configuration, and deployment of computers, mobile devices, printers, and other IT equipment.
• Support the maintenance and monitoring of network systems, including switches, routers, firewalls, and wireless access points.
• Help manage user accounts, permissions, and access rights in Microsoft 365, Active Directory, and other core systems.
• Ensure IT security best practices are followed, including software patching, antivirus management, and regular backups.
• Document IT processes, troubleshooting steps, and asset inventory.
• Work with third-party suppliers for hardware repairs, software support, and specialist networking tasks.
• Support system upgrades, rollouts, and IT projects under the guidance of the IT Manager.
• Participate in training sessions and complete all coursework required for the Level 3 apprenticeship qualification.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade A-C or 4-9 (Essential)
• Maths GCSE, grade A-C or 4-9 (Essential)