IT Solutions Apprentice

We’re looking for a dynamic and motivated individual to join our team as an IT Software Support Apprentice. The role involves first-line support, answering calls, assisting clients, and learning our software to provide training and configuration support. An understanding of IT systems and software and the ability to problem-solve required.

Key Responsibilities:

• Act as the first line of support, answering calls and responding to client queries in clear, professional English.
• Assist in providing technical and software support to clients and internal users.
• Learn and understand our software products in depth to provide effective user training and support.
• Create and manage system configurations as part of client setup and ongoing maintenance.
• Train users on how to use the software effectively and resolve basic technical issues.
• Log, track, and resolve support requests in a timely and professional manner.
• Collaborate with the development and support teams to improve user experience and system performance.

Requirements:

• Basic understanding of IT systems, software, and troubleshooting.
• Excellent communication skills with the ability to speak and write in fluent, professional English.
• Strong problem-solving and interpersonal skills.
• Ability to grasp new technologies and workflows quickly.
• Positive attitude, attention to detail, and ability to work as part of a team.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Initiative
• Basic knowledge of IT systems
• Ability to learn new software
• Create/ manage configurations
• Willingness to learn
• MS Office

• English GCSE, grade (Grade A-C or 4-9) (Essential)
• Maths GCSE, grade (Grade A-C or 4-9) (Essential)