IT Support Apprentice
Looking for a Technical ICT role? You’ll conduct technical product testing and repairs while managing customer communications regarding returns. This position offers the opportunity to learn about various audio and tech products, along with the warranty process, in a dynamic environment that combines warehouse, office, and lab work.
Role
Responsibilities
- Conduct thorough technical testing of products to ensure quality and functionality
- Perform technical repairs on products to meet industry standards
- Communicate effectively with customers regarding returns and warranty inquiries
- Manage the booking in and booking out of products efficiently
- Utilise text systems for accurate record-keeping and communication
- Oversee customer returns and repairs, ensuring timely resolution
- Gain in-depth knowledge of various audio, tech, and camera products
- Learn to uphold and manage the customer warranty process effectively
- Engage in a mix of warehouse operations (goods in/out), office tasks, and lab technical work
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Permanent position after completing the apprenticeship
- Option to progress to Level 4 qualification
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday- Friday 10am- 4pm 30 hours
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th January 2026
- Start Date
- Tuesday, 20th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
Qualifications
- Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.