IT Technician Apprentice
We are seeking a motivated and enthusiastic individual to join our team as an ICT Level 3 Apprentice (Tech 1). This role is ideal for someone with a passion for technology who is eager to build practical skills while working toward an industry-recognised Level 3 ICT qualification.
Role
Key Responsibilities
- Provide first-line technical support to staff, including resolving basic hardware, software, and network issues
- Assist in setting up, configuring, and maintaining computers, mobile devices, printers, and network equipment
- Log, track, and manage support tickets to ensure timely resolution
- Install and update software in accordance with company policies and cybersecurity best practices
- Support the monitoring and maintenance of IT systems, including backups and routine checks
- Assist with user onboarding—including account setup, device preparation, and system access
- Contribute to documentation of IT procedures, troubleshooting guides, and asset management records
- Maintain a professional and customer-focused approach when supporting users
- Proactively learn, develop, and apply new technical skills in line with the apprenticeship training programme
- Visit client sites to support IT fixes
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Possible progression available for the right applicant on completion
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Friday, 9.00am - 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 27th January 2026
- Start Date
- Thursday, 5th February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.