Level 3 ICT Support Apprenticeship
Are you passionate about technology and eager to launch your career in IT? Do you love solving tech problems and helping others? If so, this Apprentice IT Support Technician role is the perfect opportunity for you! You’ll get the chance to develop real world IT skills, troubleshoot hardware all while earning and learning!
Role
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
- Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards.
- Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues.
- Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
- Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points.
- Assist with setting up new IT equipment for staff and students, including user accounts and profiles.
- Help maintain inventory records of IT equipment and software licenses.
- Assist in the management of user permissions and access to school systems and services.
- Support the team in ensuring that all IT systems and services are running smoothly and securely.
- Provide support during school events and activities that require IT assistance.
- Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues.
- Assist in keeping the school’s IT systems up to date, including applying software updates and patches.
Training
Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.
More training information:
- Wise Origin is a national training provider which was established in 2006.
- We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
- We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Throughout the program, you will receive dedicated support from your tutor to ensure your success.
- Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.
Ongoing career development and progression opportunities upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Friday, 8:30am - 5.00pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Thursday, 17th July 2025
- Start Date
- Wednesday, 23rd July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
Qualifications
- English GCSE, grade Grade 4 or above (Essential)
- Mathematics GCSE, grade Grade 4 or above (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Company
- Wise Origin
- Location
- Great Northern Road, Derby, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- Wise Origin
- Location
- Great Northern Road, Derby, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted