Senior Account Manager

About the Company

Yealink (Stock Code: 300628) is a global leader in Unified Communication & Collaboration Solutions, specializing in video conferencing, voice communications, and collaboration. We are dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at:

About the Role

This role involves managing key customers and driving customer retention and expansion while working closely with the sales team to develop effective strategies.

Responsibilities

• Manage key account customer relationships, overseeing all commercial aspects including upselling and retention.
• Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets.
• Build and maintain long-term partnerships with key accounts.
• Collaborate closely with the Channel Sales Team to develop and execute effective sales strategies and action plans.
• Lead the complete sales cycle, from outbound lead generation to successful deal closure.
• Serve as the brand and product expert for key accounts, acting as a trusted business advisor.

Qualifications

• 8+ years of relevant experience in the Unified Communications (UC) industry.
• Proven experience presenting to and interacting with senior management within organizations.
• Strong understanding of the channel partner structure.
• Experience working with enterprise accounts (10,000+ employees).

Required Skills

The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.