Application Support Analyst
Application Support Analyst – Guildford (Hybrid)
Are you passionate about solving real business problems and working with bespoke, business-critical applications? We are recruiting on behalf of a niche player in the insurance sector who are seeking an Application Support Analyst to join their IT team. This is a hands-on role where your input will directly influence the evolution of their systems and processes.
What you’ll do:
As an Application Support Analyst, you’ll be the go-to person for day-to-day support while also shaping how applications evolve. Your responsibilities will include:
- Providing first- and second-line support for bespoke applications
- Logging, triaging, and resolving support tickets
- Analysing issues across applications, data, and workflows
- Producing clear, structured development tickets and functional specifications
- Collaborating with business users, developers, and external partners
- Supporting UAT testing and post-release validation
- Contributing to continuous improvement of systems and processes
What our client is looking for:
Essential:
- Experience in application support, systems analysis, or similar roles
- Strong analytical and problem-solving skills
- Experience supporting bespoke or custom-built applications
- Ability to write clear, structured tickets and specifications
- Confident communicator with technical and non-technical stakeholders
- Ability to manage multiple priorities in a live support environment
Desirable:
- Salesforce experience (support, processes, or integrations)
- Insurance sector experience (underwriting, claims, or policy administration)
- Familiarity with ticketing tools and databases
- Experience with external developers or Agile environments
Personal attributes:
- Detail-oriented and methodical
- Curious about end-to-end system functionality
- Takes ownership of issues from start to finish
- Calm, professional, and user-focused
Why join:
- Salary of £35,000 - £45,000
- Monday–Friday 9am-5pm
- Hybrid working after probation: in-office Tuesday–Thursday (Guildford) and remote Monday & Friday
- Benefits including private medical insurance, free parking locally, pension, group life cover, and a salary sacrifice electric vehicle scheme
- Support for professional qualifications and annual salary reviews
- Friendly, modern offices in central Guildford
If you are ready to combine hands-on application support with shaping system improvements in a collaborative and dynamic environment, we want to hear from you!
***For your information:
*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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