UX Researcher

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: User Researcher
Pay Rate: £402 per day inside IR35
Duration: 6 months
Location: Telford 02 days on site

Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government s ambition for Client to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer s tax affairs in one, modern and robust IT System.
Why this Role?
This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design.
Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.
What you ll do
Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts, as well as software developers and policy teams to produce outstanding digital services.
Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively.
Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
Design in an inclusive and accessible way
Work in a multi-disciplinary delivery team.

What you will need:
Solid foundation in user-centered design, from concept to final delivery.
Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
Skilled in managing stakeholder expectations and handling difficult discussions.
Experienced in creating rapid paper and digital prototypes.

This role requires client-mandated travel for face-to-face team events for two days each month. Locations may vary from your base location.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.