Customer Success Manager

Customer Success Manager North Derbyshire £25,000-£30,000 (competitive based on experience) bonus This organisation operates on the front edge of innovation, where data, intelligence, and automation converge.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight Description of the role: Travel to customer sites across the UK Install company hardware where required (tablets, tablet scanners, etc.) Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup) Deliver hands-on training to mechanics, workshop managers, office staff, and drivers Ensure the customer is fully operational before leaving site Provide go-live day and post support Gather feedback and relay it directly to the development team Support customers in the first month post-installation with practical guidance This role suits someone who prefers: Working from home Being on the road Practical hands-on work Training people Seeing customers successfully adopt and use the system High-energy environments like workshops, depots, and transport yards About you: Very confident in face-to-face customer environments Strong SaaS onboarding experience (can be trained) Ability xkybehq to train end users with varied technical ability Problem-solving mindset Not management-focused
- purely delivery-focused but self managed Full UK driving licence (essential due to site travel) Additional Information/Benefits: Competitive base salary in line with skills and experience Bonus on each customer success Quarterly company team bonus Commission on upsells, sole demos and setups etc