Dynamics 365 CRM Solutions Analyst - Hybrid 2 Days

Are you ready to take your Dynamics 365 and Power Platform skills somewhere different? This isn’t your standard office role. Our client is a unique organisation with a mission and culture that people genuinely love being part of. They offer an incredible environment, excellent flexibility, and benefits that are hard to beat — including an outstanding 11% pension and a workplace people rarely want to leave.

Dynamics 365 Product Support Analyst
Location: SW London / Surrey borders (near Kingston Upon Thames)
Salary: Up to £47,000 + Bonus + 11% Pension + 25 days rising to 29 + Excellent Benefits

The Role

You’ll join a forward-thinking Business Solutions team as the go-to Product Support Analyst for their Dynamics 365 platform. It’s a varied and rewarding role where no two days are the same — a mix of:

• Supporting and guiding users on Dynamics 365.
• Troubleshooting, problem-solving, and improving how the platform is used.
• Reviewing requirements, writing specifications, and creating test cases.
• Producing and delivering training to help colleagues get the most out of the system.
• Helping teams extract and interpret data insights using Power BI and related tools.
• Staying ahead of Microsoft updates and advising on enhancements.

About You

You’ll be the kind of person who enjoys being the “Dynamics 365 champion” in an organisation — someone who can bridge the gap between IT and the business, and get people genuinely excited about using the platform.

To succeed, you’ll need experience in most of the following:

• Supporting applications built on Microsoft Dynamics 365 (CRM).
• Power Platform (Power Apps, Power Automate, Power BI).
• Training end users and creating training documentation.
• Writing specifications, UAT, or test design.
• Strong communication skills — explaining technical concepts in a clear, friendly way.

Your background may be as a Business Analyst, Systems Analyst, Consultant, Tester, Developer or Application Support Specialist — what matters most is your ability to make Dynamics 365 work brilliantly for users.

Why Apply?

This is a fantastic chance to join an organisation with:

• An exceptional 11% pension contribution.
• 25 days holiday rising to 29 plus extra perks, freebies and discounts.
• A supportive, flexible and welcoming culture (excellent Glassdoor reviews).
• A workplace that’s genuinely unique — historic, inspiring, and a world away from the corporate grind.

Interested? Please send a cv for a swift response