M365 Co-Pilot SME (3rd/4th Line Support) - Sheffield (Hybrid) - Inside IR35

Job Title: M365 Copilot SME (3 Vacancies) - 3rd/4th Line Support
Location: Sheffield (Hybrid)
Duration: 6 months Rolling

THIS PROJECT IS INSIDE IR35

Overview

We're hiring 3x M365 Copilot SMEs to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise tenant. You'll handle complex incident response, deep troubleshooting, policy/configuration changes, and support mass deployments across the organisation.

Key Responsibilities

Incident & Problem Management

  • Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results)
  • Perform root cause analysis across:
    • Microsoft 365 Admin Center
    • Entra ID (Azure AD), Conditional Access
    • SharePoint/OneDrive permissions
    • Microsoft Teams
    • Group Policy Objects (GPO)
    • End-user experience/performance tooling (eg, Aternity)

Operational Support & Deployment

  • Implement policy/configuration changes and support large-scale deployments
  • Produce clear, audit-ready documentation and support artefacts within a regulated environment

Observability & Monitoring

  • Use and interpret monitoring/observability tools (eg, ThousandEyes, Downdetector) to support incident response and proactive service assurance

Knowledge Sharing

  • Deliver Copilot knowledge-sharing sessions to M365 application owners and support teams

Required Experience/Skills

Mandatory

  • Microsoft Teams Voice (must be clearly demonstrated)
  • 3+ years supporting Microsoft 365 at enterprise scale
  • Strong hands-on expertise in:
    • Microsoft 365 Copilot
    • SharePoint/OneDrive permissions
    • Entra ID and Conditional Access
  • Experience working in regulated environments, producing audit-ready artefacts (eg, evidence, runbooks, incident/problem records)

Nice to Have

  • Exposure to large-scale Copilot deployments (free/M365), ideally in financial services or similarly regulated industries
  • PowerShell and Microsoft Graph API for troubleshooting, reporting, and automation

Apply

Please send your CV and a short summary covering:

  • M365 Copilot support experience (tenant scale, incident types, admin tooling)
  • Teams Voice experience
  • Hybrid availability for Sheffield
Apply Now
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Job Details

Company
iBSC
Location
Sheffield, Yorkshire, United Kingdom S5 9
Hybrid / Remote Options
Employment Type
Contract
Salary
GBP Annual
Posted