Support Engineer (Brent, Lewisham & Southwark)

Job Title: 1st Line Engineer - Laptop Deployment
Location: Lewisham, Brent, Southwark (Multiple office locations)
Rate: £200 per day (Inside IR35)
Duration: Contract - Initial Term
Interview Date: w/c 29 th Dec

Overview:

We are seeking multiple 1st Line Engineers to support a large-scale laptop deployment project for a Local Authority in Lewisham, Southwark, and Brent London. This is an excellent opportunity to contribute to a high-profile rollout, working as part of a dedicated IT support team.

Key Responsibilities:

• Deployment of laptops to end users, including configuration and setup.
• Providing 1st line support to resolve basic IT issues during deployment.
• Troubleshooting hardware and software issues.
• Assisting users with initial setup, login, and basic troubleshooting.
• Escalating complex issues to 2nd line support where necessary.
• Ensuring accurate documentation of deployed devices and user issues.
• Following deployment schedules and maintaining efficiency in rollout.

Essential Skills & Experience:

• Prior experience in 1st line IT support or deployment projects .
• Strong knowledge of Windows OS, Active Directory, and basic networking .
• Experience in setting up and configuring laptops, software, and peripherals .
• Excellent customer service and communication skills.
• Ability to work effectively in a team and support non-technical users.
• Attention to detail and ability to follow processes accurately.

Desirable Skills:

• Windows 11 experience
• Familiarity with Microsoft 365 and Intune .
• Knowledge of ITIL best practices .