Technical Account Manager
Technical Account Manager
Location: Central London, UK
Working Pattern: Hybrid – 3 days onsite
Salary: £150,000 – £200,000 base
Role Overview
As a Technical Account Manager within the Customer Support function, you will serve as the primary technical partner for a portfolio of key customers. Your focus will be helping organisations successfully adopt, scale, and optimise AI/ML, HPC, and other compute-intensive workloads on the platform.
This role combines strong technical understanding with program leadership and customer engagement, ensuring clients achieve both immediate value and long-term operational success.
What You’ll Do
• Own the Technical Relationship
Develop trusted, long-term partnerships with customers and act as their primary point of contact for technical guidance, platform adoption, and value delivery.
• Translate Requirements into Practical Solutions
Work closely with customers to understand workload needs across AI/ML, rendering, and simulation use cases, and map these to scalable, production-ready architectures.
• Lead Customer Program Execution
Coordinate complex customer initiatives from onboarding and capacity planning through optimisation and growth, keeping stakeholders aligned throughout.
• Connect Customer Needs with Product Direction
Bring structured customer feedback and real-world use cases into conversations with Product and Engineering teams to help shape platform evolution.
• Enable Cross-Functional Delivery
Partner with engineering, product, operations, support, and sales teams to deliver a smooth and consistent customer experience.
• Proactively Manage Risk and Issues
Identify potential risks early, communicate clearly, and drive timely resolution when technical or delivery challenges arise.
• Measure and Drive Success
Define and track success metrics such as performance outcomes, adoption milestones, and customer value indicators.
• Continuously Improve Outcomes
Identify friction points or inefficiencies in customer deployments and recommend improvements to increase performance, reliability, and impact.
What You Bring
• Technical Background
Degree in Computer Science, Engineering, or a related discipline — or equivalent practical experience.
• Relevant Experience
5+ years in technical account management, technical program management, or solutions delivery roles, ideally within cloud infrastructure, HPC, or AI/ML environments.
• Technical Capability
Working knowledge of cloud-native technologies, container platforms, Kubernetes, GPU-accelerated workloads, and distributed systems.
• Customer & Stakeholder Leadership
Proven ability to lead technical conversations with senior stakeholders, build alignment, and drive customer adoption in complex environments.
• Program & Delivery Skills
Strong organisational and execution capability, with experience managing multiple workstreams and stakeholder groups.
• Communication Strength
Able to clearly communicate technical concepts to varied audiences, from hands-on engineers through to executive leadership.