IT Applications Support Technician Apprentice
Motor Parts Direct is looking for a logical and inquisitive Apprentice to help support the software that runs our business. While others fix the hardware, you will focus on the systems on the screen, specifically our core MAM Autopart ERP system.
Role
Motor Parts Direct is looking for a logical and inquisitive apprentice to help support the software that runs our business. While others fix the hardware, you will focus on the systems on the screen, specifically our core MAM Autopart ERP system. This is a unique opportunity to learn how business data flows between Sales, Purchasing, and Warehouse teams, providing you with highly valuable skills for the future.
Key Responsibilities:
- Application Support: Learn to investigate and resolve errors within our business software (MAM Autopart and Klipboard).
- User Assistance: Help staff who are "stuck" or have forgotten how to perform a task in the system.
- Data Accuracy: Assist with checking data and fixing inconsistencies to keep the system running smoothly.
- Process Improvement: Work with the team to test new updates and write simple "how-to" guides for users.
- Microsoft 365: Support the use of Teams, SharePoint, and Excel across the business.
- Problem Solving: Ask the right questions to understand why an error happened and help prevent it from happening again.
Required Qualifications/Skills (The Essentials):
- Logical Mindset: You enjoy solving puzzles, riddles, or logic games.
- Attention to Detail: You are the type of person who notices small mistakes and cares about accuracy.
- Patience: You can stay calm and helpful when explaining software to non-technical people.
- Organised: You can manage different tasks without getting confused.
- Tech-Savvy: You are comfortable exploring new apps or software and picking them up quickly.
Preferred Qualifications/Skills (Nice to have, not required):
- An interest in how software is made (coding or scripting)
- Experience with Excel formulas or handling data.
- Familiarity with any stock control, database, or business software.
Training
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Potential full-time position for the right candidate after completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (8:30am - 5:00pm). Shifts TBC.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd March 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Tech Savvy
- Passion for IT
Qualifications
- English GCSE, grade 4/C + (Essential)
- Maths GCSE, grade 4/C + (Essential)