Client Delivery Manager

Client Delivery Manager | SaaS Implementation / Client Success | London (Remote)

n8 Talent are the retained partner for a mission-led SaaS provider powering digital transformation who are looking for their next Client Delivery Manager.

About the Company:

• This is a mission-led SaaS provider powering digital transformation across UK public sector organisations. Their platform is used by over 200,000+ users.
• Helping large-scale programme teams plan, manage and deliver more effectively.
• They’re not just another software vendor, they take a consultative approach, blending technology with hands-on change support. With strong growth plans and a reputation for high-quality delivery, they’re expanding their Client Delivery function to support a fast-growing customer base.

About the Role:

• You’ll take ownership of onboarding and implementation projects for new clients, acting as the bridge between technology and real-world delivery.
• This is a hands on delivery role, perfect for someone who enjoys rolling up their sleeves as much as they enjoy stakeholder management.
• Lead multiple client implementation projects from kickoff to go-live
• Run discovery workshops to understand current processes and shape future workflows
• Configure the SaaS platform based on customer requirements (no coding, full no/low-code setup)
• Deliver training sessions to ensure adoption and confidence across stakeholders
• Manage expectations, flag risks early and solve challenges in real time
• Spot opportunities for growth and feed them into Client Success / Sales
• Act as the client voice internally, influencing future features and delivery processes
• You’ll be joining a delivery function that collaborates closely, iterates fast and gives you the autonomy to improve how things are done.

About You:

• 3+ years’ experience managing software / change / digital implementation projects
• Comfortable working with multiple stakeholders from end users to execs
• Structured, organised and confident leading concurrent projects
• Naturally consultative, you guide, challenge and advise rather than just deliver tasks
• Experience delivering SaaS training or workshops is highly desirable
• Certifications (PRINCE2, Agile, etc.) are useful but not essential

The Package:

• Salary Up to £55,000 plus bonus
• Fully remote (UK-based) with occasional travel for client workshops or internal meetups
• High-trust environment where you own your projects and influence how delivery is done
• Opportunity to make a direct impact on public services and citizen-facing outcomes

If you love blending tech, people and process and want a role where delivery actually means something, this is one to have a conversation about.

Explore high-impact Client Delivery, CS and Implementation roles across SaaS, GovTech and Digital Transformation. n8 Talent is the go-to partner for growth-focused tech organisations hiring exceptional talent.

n8 Talent Ltd are acting as an employment agency in relation to this vacancy.