Customer Resolution Specialist
Red Recruitment is recruiting a Customer Resolution Specialist to join our client, a telecoms and technology company who are recognised as a leader in their field.
As a Customer Resolution Specialist, you will be the primary point of contact for valued customers, addressing their concerns and providing exceptional support to ensure their satisfaction.
Benefits & Package for a Customer Resolution Specialist:
- Salary: £25,000 per annum
- Hours: Monday - Friday, 9am - 5:30pm
- Contract Type: Permanent
- Location: Solihull
- 33 days holiday (including Bank Holidays)
- Referral Bonus - Recommend a friend
- Employee Assistance Programme
- Private Medical Insurance after probation
- Enhanced Maternity and Paternity pay
- Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities of a Customer Resolution Specialist:
- Respond, investigate and resolve customer enquiries through various channels including phone, email and chat in a timely and efficient manner
- Collaborate with internal teams to find solutions and prevent recurring problems
- Identify opportunities to improve customer experience
- Escalate critical issues to appropriate departments when necessary
- Stay updated on company products, services and policies to provide accurate information to customers
- Achieve and maintain high customer satisfaction ratings through quality service delivery
Key Skills and Experiences of a Customer Resolution Specialist:
- Customer service experience required
- Excellent verbal and written communication
- Strong problem-solving abilities and analytical thinking to resolve complex customer issues
- Proven active listening skills to understand customer needs and concerns
- Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
- Patient and composed demeanour, even in high-pressure situations
- Ability to adapt to changing priorities and multitask effectively
If you have the relevant skills and experience required and are interested in joining, please apply now!
Red Recruitment (Agency)