Sales Customer Service Advisor

Sales Customer Service Advisor

We have an exciting opportunity for our client, a leading outsourcer based in Birkenhead where you will be focused on delivering excellent customer service and hitting targets.

The roles main responsibilities will be to resolve customer issues around mobile and broadband as well as up-selling new products and services.

This role is perfect for a target driven individual with excellent customer service skills.

Benefits and Package for a Sales Customer Service Advisor:

• Salary: £25,396.80 With Uncapped Commission and Average OTE of between £28,000 and £37,000
• Hours: Monday - Saturday (Shift Pattern between 8am - 9pm)
• Contract Type: Temporary
• Location: Liverpool
• 28 Days Holiday including bank holidays
• Pension Scheme
• Opportunities for Career Progression
• Cycle to Work Scheme
• Employee Discounts
• Learning and Development Opportunities

Key Responsibilities of a Sales Customer Service Advisor:

• Delivering exceptional service to our customers over the phone.
• Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management.
• Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution.
• Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products (e.g., new lines, broadband solutions), and retaining customers who might be considering leaving.
• Achieving and exceeding sales, retention, and customer satisfaction targets.
• Clearly explaining complex product information and technical details to business customers.

Key Skills and Experience of a Sales Customer Service Advisor:

• Exceptional communication skills: You're articulate, persuasive, empathetic, and can adapt your style to build rapport and effectively close sales.
• A strong sales aptitude and target-driven mentality: You're motivated by achieving goals and excited by the opportunity for uncapped earnings.
• Customer-focused mindset: While sales are key, you genuinely enjoy helping people and are committed to delivering a positive experience.
• Problem-solving abilities: You're adept at identifying issues and finding effective solutions, both for service and sales.
• Team player: You're collaborative and enjoy working as part of a supportive team that celebrates success.
• Previous experience in a customer service and/or sales role is highly desirable.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)