Customer Success Analyst (6month FTC) - TWE43472

Customer Service Analyst (6-month Fixed-Term Contract)

Company overview:

A leading international law firm that values collaboration, diversity, and innovation. The organisation is dedicated to fostering a supportive, inclusive, and high-performing environment, offering global exposure and a commitment to career development.

Role overview:

As a Customer Service Analyst, you will be the main point of contact for clients using the company’s cutting-edge legal platform. Your responsibilities will include:

• Engaging regularly with customers to understand and respond to their needs.
• Acting as the bridge between customers and internal teams, sharing feedback and suggestions.
• Ensuring customer satisfaction and helping clients make the most of the software.
• Providing training and support on new features or upgrades.
• Supporting the Support Desk by resolving queries and escalating issues as needed.
• Contributing to team strategies with data-driven insights and recommendations.
• Assisting with the development of product metrics and customer success tools.
• Creating reports and feedback to help shape business strategy and product development.

Key skills required:

• Strong interpersonal and communication skills
• Organised and results-driven approach
• Proactive with strong problem-solving abilities
• Analytical mindset and attention to detail
• Comfortable presenting to senior stakeholders
• Experience in customer success or account management
• Proficient in MS Office and CRM software
• Familiarity with technology solutions to improve processes
• Adaptable, with an entrepreneurial mindset
• Enjoys working in fast-paced, high-performance teams

Benefits:

• Opportunity to work for a respected international firm with a global outlook
• Involvement in strategic and innovative projects
• Supportive, inclusive, and diverse culture
• Flexible hybrid or remote working options
• Comprehensive training and career development programs
• Focus on health and wellbeing, with access to expert advice
• Encouragement of open communication and a speak-up culture
• Commitment to equal opportunities and merit-based advancement

Next Steps:

If you are ready to join a vibrant and inclusive team, apply today to take the next step in your career. We look forward to hearing from you!