IT Service Desk Analyst

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support role at their Wakefield site.

1st Line Service Desk - Wakefield (On-site) | £12.60/hr | Temp Contract

Start Date: ASAP

6 month rolling contract

Working Pattern: Mon-Fri Shifts covering between 7am and 7pm

About the Role:

We are seeking a dedicated and customer-focused Service Desk Agent to join the team in Wakefield. This is a first-line support role providing technical assistance across multiple accounts. You’ll be the first point of contact for users via telephone and email, aiming to resolve issues at first contact or escalate to the appropriate Manager when necessary.

Key Responsibilities:

• Provide first-line IT support via phone and email
• Deliver first-time fixes where possible
• Accurately log and manage incidents and service requests
• Maintain high levels of customer satisfaction and professionalism

Highly Desirable Skills & Attributes:

• Excellent customer service skills
• Strong analytical and diagnostic abilities
• Commitment to continuous learning and personal development
• Effective problem-solving and adaptability in a fast-paced environment
• High personal standards and a team-oriented mindset
• Good interpersonal and communication skills
• Proficiency in Microsoft Office products (Word, Excel, Outlook)

Why Join Us?

This is a great opportunity to gain hands-on experience in a dynamic IT support environment, develop your technical skills, and contribute to a high-performing team. If you’re passionate about helping people and solving problems, we’d love to hear from you.

Apply Now:

Ready to take the next step in your IT career? Submit your CV today and join a team that values growth, collaboration, and customer excellence.