2nd Line IT Engineer - Onsite

2nd Line IT Engineer

We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.

ABOUT THE ROLE

As a 2nd Line IT Engineer, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Service Desk, and hardware maintenance.
  • Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

  • Windows Server 2008-2022
  • Windows Desktop 7-11
  • Hosted Desktop and Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE

  • Exposure to Cisco/Draytek firewalls and routers
  • Apple products and support
  • Group Policy administration
  • Azure AD, Intune and Defender knowledge
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (CompTIA, Apple, Microsoft)

PERSON SPECIFICATION

The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter

***Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.

Company
vertex-it-solutions
Location
Seal, Sevenoaks, Kent, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £35,000 per annum
Posted
Company
vertex-it-solutions
Location
Seal, Sevenoaks, Kent, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £35,000 per annum
Posted