Deskside Engineer

Our MSP client is seeking a reliable and professional Deskside Support Engineer to be based on-site with one of our government-sector clients in Lytham. This position requires a high level of customer service, technical competence, and professionalism, as you will be supporting end users in a secure and fast-paced environment.

Key Responsibilities

• Provide on-site deskside support to government-sector users, ensuring all incidents and requests are resolved efficiently and in line with SLAs.

• Troubleshoot hardware, software, and network issues across Windows-based systems.

• Build, configure, and deploy desktops, laptops, mobile devices, and peripherals.

• Support user onboarding and offboarding, including workstation setups and access management.

• Perform routine maintenance and hardware refresh activities.

• Maintain clear documentation, asset records, and ticket updates.

• Collaborate with remote teams and escalate issues where necessary.

• Adhere to security, compliance, and confidentiality requirements appropriate for government environments.

What We’re Looking For

• Proven experience in a deskside/2nd line support or similar technical role.

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and typical enterprise applications.

• Confident in hardware builds, repairs, and imaging.

• Must be able to commute to Lytham Monday to Friday

• Excellent communication skills with the ability to support users of varying technical levels.

• A proactive attitude and strong troubleshooting ability.

• Ability to work independently while representing our MSP professionally on-site.

• Must be eigigible for SC clearance

Please feel free to apply if youmeet the criteria.