1 of 1 Contract Major Incident Management Jobs in Aldershot

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional ...