BMC Helix Architect / Senior Engineer
- Hiring Organisation
- EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
- Location
- Andover, Hampshire, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £450 per day
Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS. Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping. Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows. Act as Level 3 escalation point; monitor platform health … 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale. Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration. Strong REST/SOAP API integration skills; experience ...