3 of 3 Contract Customer Service Jobs in Avon

the Company: Join a leading Facilities Management provider delivering hard and soft services to a range of commercial and industrial clients nationwide. We pride ourselves on providing first-class customer service and a supportive team culture, offering engineers the tools, training, and autonomy to thrive in their roles. Role Overview: We are looking for a skilled Mobile Fabric … sites in the North Somerset area. You will be responsible for ensuring buildings are safe, well-maintained, and compliant, working closely with the wider FM team to deliver exceptional service to clients. Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive repairs on a range of building fabric systems. Undertake general building maintenance tasks, including carpentry, plumbing, painting … duties. Respond quickly and effectively to reactive maintenance requests. Complete all job sheets and paperwork accurately, maintaining compliance with company procedures. Liaise with clients and site teams, providing excellent customer service at all times. Ensure all work is carried out safely and in accordance with health & safety guidelines. Support the wider engineering team with additional duties as required. More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

Key responsibilities: Acting as the go-to point for escalated support issues (2nd/3rd line). Mentoring and developing a team of two Support Engineers. Delivering first-class customer service to internal users. Troubleshooting and resolving issues across hardware, software, and infrastructure. Driving improvements in processes and documentation. Requirements: Experienced in IT support (2nd/3rd line … working with people as much as with tech. Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.Support Engineer/Service Desk Engineer/Desktop Support Lead/IT Team Lead/Operations Engineer/Application Support Engineer/App Support/Tech Support/IT Support/IT Helpdesk More ❯