2 of 2 Contract SLA Jobs in Avon

Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Bristol to assist with laptop deployments. The role involves configuring devices, updating asset ...

provide high-quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end-user satisfaction and SLA adherence.As a lead engineer, you will also be responsible for guiding and supporting junior team members, ensuring tickets are updated accurately and processes are followed … related collaboration tools Act as a lead engineer, supporting and guiding the on-site team Ensure all tickets are updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance ...