First Line Support
- Hiring Organisation
- Experis
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Contract
agreed SLAs. While primarily first line, the role includes light second-line responsibilities depending on experience. Training will be provided, and attitude, reliability, and communication skills are as important as technical capability. Key Responsibilities Act as the first point of contact for IT incidents and service requests Accurately … categorise, and prioritise incidents Resolve issues at first contact where possible Escalate incidents to appropriate resolver groups in line with SLAs Provide clear communication and updates to users Support a secure, shift-based service desk operation Work collaboratively within a small, experienced team Required Skills & Experience Experience ...