1 of 1 Contract Incident Management Jobs in Barnsley

Service Requests, ensuring that they are recorded accurately, and that via utilisation of the knowledge base appropriate resources are applied, and will be responsible for handling requests throughout the incident management lifecycle within agreed SLA & KPI timescales. Escalation and liaison with other service providers for incidents requiring specialist help. Understanding and utilising remote support and management tools … to assist in ongoing management and resolution of incidents. To contribute to the expansion and maintenance of the knowledge base Maximising customer satisfaction at every interaction and resolve as many incidents at First Contact as possible. You will be required to work within a shift pattern covering current core service hours of 8am to 5pm Mon-Fri. About us More ❯