1 of 1 Contract Customer Experience Jobs in Bedford

creating a dedicated Project Management Office (PMO). The PMO function is being designed and rolled out now, and will require ongoing build, nurture, and refinement to deliver brilliant customer experiences through consistently well-managed projects. The Project Management Officer role is a step-up into leadership ideal for an ambitious Project Coordinator or Junior Project Manager who is … taking on day-to-day line management responsibilities (with structured support from the Head of Operations and HR Manager) Ensure clients, colleagues, and third parties have a seamless experience across every project Drive the design, rollout, and continuous improvement of the PMO function For the right candidate, this role offers a clear growth path to PMO Manager as the … as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of project excellence and customer experience. More ❯