3 of 3 Contract Customer Service Jobs in Belfast

Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English. • Resolving customer queries on a first call resolution basis. • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. • Following your assigned daily schedules and tasks. • Taking part in motivational activities. • Using and implementing feedback given during monitoring … coaching sessions. • Ensuring data security and upholding GDPR regulations. • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service. • Who has excellent verbal and written communication skills. • With high levels of accuracy and an attention to detail in the work that you do. • Who is punctual and … conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry. • Excellent verbal and written communication skills in both French and English with professional telephone etiquette. More ❯

over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops … implement permanent fixes for recurring issues. Contribute to the knowledge base and continuously improve support documentation. Act as a key point of contact for technology-related queries, demonstrating exceptional customer service and professionalism. Support service outage communications and ensure transparency with internal and external stakeholders. Essential Criteria Proven experience in desktop support within a large-scale, fast … skills, with the ability to engage confidently with senior personnel. Willingness to work flexible hours, including late shifts and occasional weekends. Ability to work under pressure and maintain high service standards. A proactive, solutions-focused mindset with a commitment to continuous improvement. This role will require you to work 3 days per week in the Belfast office so candidates More ❯

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Responsibilities Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail … equipment and associated peripherals; Complete customer rebuilds and configuration to desk; Assist other engineers in the delivery of service to our customers; Cover site roles where required due to planned or un-planned absence; Achieve the dynamic KPI targets set for your role; Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively … manage all call details real time and gain full understanding of the customer’s SLA requirements; Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part More ❯