aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuousimprovement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate More ❯
Wokingham, Berkshire, United Kingdom Hybrid / WFH Options
Experis
aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuousimprovement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for More ❯
Business Analyst - Service Improvement (Local Government) Location: Thames Valley area (Elizabeth Line) Rate: £500 per day (Inside IR35) Contract: Until 31st March 2026 Hybrid: 2-3 days per week on-site Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and Improvement … efficient - improving resident experience while achieving measurable savings and operational improvements. The Role You'll work with data, insight, and service leads to identify and analyse opportunities for improvement across customer contact and access points. You'll lead workshops, document redesigned processes, and ensure projects are clearly defined, aligned to strategic objectives, and delivered effectively. Key Responsibilities: Identify … Local Government. Strong understanding of service redesign, process mapping, and efficiency delivery in council environments. Experience improving customer access or first-point-of-contact services. Familiarity with TOM delivery, continuousimprovement, and digital transformation principles. Skilled in documentation and stakeholder engagement (Visio, BPMN, or similar tools). This is an opportunity to play a key part in More ❯
business and IT objectives. Participate in incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuousimprovement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best More ❯
Wokingham, Berkshire, South East, United Kingdom Hybrid / WFH Options
Experis
business and IT objectives. Participate in incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuousimprovement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best More ❯
the LMS, ensuring optimal performance and accessibility Build and maintain strong relationships with external Learning Management system providers and content providers Monitor system performance, collect user feedback, and drive continuousimprovement Develop training materials, guides, and resources; provide ongoing user support Manage LMS content, including learning assignments, course creation, design of e-learning Lead testing and implementation More ❯
testing, validation, and transition to operations, ensuring smooth handover and readiness for live support. Provide ongoing operational support, including incident resolution, change management, patching, and performance optimisation. Contribute to continuousimprovement by identifying opportunities for automation, hardening, and enhanced monitoring of identity services. Required Competencies Experience of working in Defence Proven experience as an Identity Engineer, Infrastructure More ❯
testing, validation, and transition to operations, ensuring smooth handover and readiness for live support. Provide ongoing operational support, including incident resolution, change management, patching, and performance optimisation. Contribute to continuousimprovement by identifying opportunities for automation, hardening, and enhanced monitoring of identity services. Required Competencies Experience of working in Defence Proven experience as an Identity Engineer, Infrastructure More ❯
client acceptance. Digital Collaboration Oversight: Manage and resolve Programme-specific Data & Correspondence Control (DCC) issues , coordinating closely with the Integration and Knowledge Management (IKM) team. Innovation & Upskilling: Actively seek continuousimprovement in system usage and provide targeted mentoring and training to project teams on complex IM processes. Essential Requirements Experience: Proven experience operating as an Information Manager More ❯