5 of 5 Contract Customer Service Jobs in Berkshire

Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via … face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project. Possesses … strong technical troubleshooting skills and a customer-focused approach. Communicates clearly and confidently with users of all technical abilities. Enjoys working in a fast-paced environment and can manage multiple priorities effectively. Works well both independently and as part of a collaborative team. More ❯

per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Reading area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware-level troubleshooting. HP/Lenovo … SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service app to: Manage, update, and close tickets Check in/out parts and return unused … components daily Perform tasks such as BIOS updates and device branding as required Maintain safe working practices and escalate issues through the appropriate support channels Deliver professional onsite customer service Requirements Strong L2-level knowledge of laptop and desktop hardware (HP/Lenovo preferred) Ability to carry out break/fix repairs confidently and independently Previous field engineering More ❯

in storage at the end of each day. What you'll need to succeed Active SC Clearance Previous experience in IT support Basic IT knowledge and troubleshooting skills. Strong customer service and communication skills. Highly organised with a proactive, can-do attitude. What you'll get in return £25.15 Per Hour What you need to do now If More ❯

Technical Services Support Officer – Wokingham Day Rate: £140.69 Hybrid working Onrolling contract – Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the … escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role More ❯

Technical Services Support Officer – Wokingham Day Rate: £140.69 Hybrid working Onrolling contract – Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the … escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role More ❯