Critical Situation Manager
- Hiring Organisation
- TEKsystems
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 28 Hourly
response to high priority customer escalations and incidents. Operating globally across EMEA, the Americas, and APAC, you will ensure consistent and high-quality management of business-critical incidents for strategic enterprise customers. Your role will focus on ensuring rapid resolution, maintaining executive-level communication, and contributing to the continuous … improvement of our global CritSit process. This position demands excellence in communication, stakeholder management, and cross-team coordination. Responsibilities Lead and manage critical customer escalations, ensuring adherence to the CritSit process. Drive timely and accurate communication while providing clear incident ownership. Coordinate technical and non-technical teams ...