2 of 2 Contract Change Management Jobs in Birmingham

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with third … customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic … Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting * Experience with Elasticsearch or a NoSQL document store More ❯

take several weeks to complete. Job profile: The role holder will be responsible for the day to day running and delivery of allocated business change projects, resulting in the successful delivery of the required business benefits. Main Responsibilities: * Define and agree priorities for business requirements for force departments recommend … stakeholders during the course of a project and communicate effectively on project deliverables to ensure they are well received by the recipients of the change and that the project is successfully delivered * Advise Project Boards, resolve issues and recommend corrective action as appropriate so that projects are sustained and … implemented, working within the agreed decision-making process * Prepare project documentation, using the Force's Project Management standards and methodologies, associated toolkits and guidance. Setting out the project objectives, plan, costs and performance measures to ensure that work is carried out in a timely and effective manner and to More ❯