2 of 2 Contract Continuous Improvement Jobs in Birmingham

technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point … tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and methodical in approach to technical troubleshooting ...

ensure delivery within scope, time and budget. Facilitate planning, dependency and governance workshops; run monthly health checks and lessons-learned activities to drive continuous improvement. Assist in the development and maintenance of business cases, budgets, resource plans and forecasts; support recruitment intake workflows where relevant. Prepare board packs … outcomes tracking at portfolio level; dependency mapping across multiple initiatives. Experience with change control at scale (e.g., large multi-project portfolios). Process improvement and PMO framework design, including health checks and quality assurance. Exposure to business case development and portfolio management. OpenShift and infrastructure project exposure (good ...