7 of 7 Contract Continuous Improvement Jobs in Birmingham

responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries … contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third-party suppliers to ensure seamless service delivery. Support site visits and remote troubleshooting when required. … tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and methodical in approach to technical troubleshooting and documentation. Collaborative team player More ❯

on time, within scope, and to the highest standards of quality. This role oversees a team of project managers and delivery specialists, fostering a culture of excellence, collaboration, and continuous improvement. Key responsibilities include: Strategic planning, stakeholder engagement, resource management, risk mitigation, and performance tracking. The role acts as the primary point of contact for our educational client during More ❯

of Excel Experience with Sage X3 (beneficial but not essential) Excellent communication skills and ability to partner with the wider business A proactive, enthusiastic approach to problem-solving and continuous improvement Part-qualified in CIMA or ACCA (preferred but not essential) What were looking for: Youre someone who: Delivers accurate work to tight deadlines Spots trends and More ❯

working closely with IT and security teams. Implement and maintain endpoint hardening policies through Microsoft Intune . Monitor and respond to network security events and incidents. Contribute to the continuous improvement of security posture, compliance, and best practices. Collaborate with internal teams to support ongoing infrastructure and security projects. Key Skills & Experience Proven experience as a Network More ❯

working closely with IT and security teams. Implement and maintain endpoint hardening policies through Microsoft Intune . Monitor and respond to network security events and incidents. Contribute to the continuous improvement of security posture, compliance, and best practices. Collaborate with internal teams to support ongoing infrastructure and security projects. Key Skills & Experience Proven experience as a Network More ❯

deliver clear, accurate insights on data risk and controls. Collaborate across business units to ensure consistent governance practices. Review and enhance assurance activities to align with global standards. Drive continuous improvement in data governance reporting. Ideal Candidate: Proven experience in data governance, risk, or reporting within financial services. Strong leadership and stakeholder engagement skills. Deep understanding of More ❯

issues. Develop and deliver management information (MI) dashboards and reports on data risk and control effectiveness to senior stakeholders. Support periodic data risk assessments and control self-assessments , ensuring continuous improvement in control maturity. Promote a strong data risk and control culture across business and technology teams through education, guidance, and awareness. Required Skills & Experience More ❯