1 of 1 Contract Problem Management Jobs in Birmingham

Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to appropriate people … to help customers. Classification - using tools and experience to escalate similar incidents to the appropriate people. Investigate and diagnose the incident. If an incident is recognised to be a problem, assign to the development team where a more in-depth investigation will be undertaken. Resolution - restoration of services and recording of all incident control actions. Closure - formally closing the More ❯