Service Desk Analyst
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £130 per day
Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate … orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. ...