2 of 2 Contract Social Skills Jobs in Bolton

in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up … managing, and operating both outsourced and insourced contact centres - Expertise in digitalising call centres from legacy systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and … execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not More ❯

in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up … managing, and operating both outsourced and insourced contact centres - Expertise in digitalising call centres from legacy systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and … execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not More ❯