1 of 1 Contract Service Management Jobs in Bootle

role will focus on establishing clear governance for ServiceNow improvements, developing a robust approach for managing enhancements, and supporting the wider ServiceNow function in delivering a best-in-class service experience. Working with senior stakeholders and the ServiceNow Subject Matter Expert, you will help define how improvements are identified, prioritised, and implemented, ensuring that ServiceNow continues to evolve in … a structured process for assessing proposed improvements, prioritising them based on business impact, and aligning delivery with organisational objectives. . Establish clear criteria and procedures for change and release management, ensuring the ServiceNow environment remains stable, secure, and compliant. . Engage key business stakeholders in governance activities to ensure transparency and collaborative decision-making. . Work with stakeholders to … of-the-box ServiceNow capabilities. . Excellent stakeholder engagement skills with the ability to translate technical concepts into business language. . Knowledge of ITIL processes and best practice in service management. . Strong analytical and organisational skills, with the ability to manage multiple priorities in a complex environment. . Experience supporting or collaborating with ServiceNow SMEs, developers, or administrators. More ❯