ServiceNow ITSM Business Analyst - Bracknell
- Hiring Organisation
- Mapp UK Ltd
- Location
- Bracknell, Berkshire, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £700 to £800 per day inside IR35 via Umbrella company
transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability … into structured functional and technical requirements Experience working in distributed/global delivery models (EU North America collaboration is a key aspect) Strong stakeholder management and communication skills Experience facilitating workshops and driving alignment across multiple teams Analytical mindset with ability to structure complex information into clear deliverables ...