2 of 2 Contract Service Delivery Jobs in Bristol

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯