Service Desk Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Broadstairs, Kent, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £180 per day
providing high-quality technical support while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first … phone, email, and ticketing system Log, categorise, prioritise, and manage support tickets in line with SLA requirements Provide day-to-day support for Active Directory, including user account management, group policies, and permissions Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) Troubleshoot and resolve hardware, software ...