End User Compute - onsite role Global customer
- Hiring Organisation
- Planet Intelligent Technology Limited
- Location
- SL7, Burroughs Grove, Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £30000 - £35000/annum
assigned (e.g., hardware break/fix and hardware or software upgrades) based on assignment Troubleshoot and resolve issues within the software & hardware environment Maintain incident management system with up-to-date information on ticket progress Ensure the status of tickets to ensure proper escalation and resolution of incidents … consistent with established SLAs Follow detailed Asset Management procedures Provide testing and support services for conferences Assist with troubleshooting internal VoIP telephones Coordinate with internal IT infrastructure support groups to appropriately escalate incidents Escalate unresolved incidents to other technical support for execution. Documenting customer communication and technical steps taken ...